Privacy Policy

Last updated: September 2026

Tottman Group Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, make an enquiry, book guitar tuition, attend a workshop or retreat, or otherwise communicate with us.

1. Who We Are

Tottman Group Ltd is the organisation responsible for the personal information described in this Privacy Policy.

Tottman Group Ltd
Registered in England and Wales.

For questions about this Privacy Policy or how your personal information is used, please contact us using the contact details provided on this website.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

  • your name, postal address, email address and telephone number;

  • information provided when making an enquiry or booking;

  • information relating to guitar lessons, workshops or retreats you have booked;

  • payment and transaction information;

  • accommodation and room preferences;

  • dietary requirements and food allergy information;

  • accessibility requirements or other information you choose to provide which is relevant to your participation;

  • emergency contact information;

  • travel information you choose to provide for the organisation of a retreat or event;

  • correspondence between you and Tottman Group Ltd; and

  • photography or video where you have consented to its use.

We only ask you to provide information that is reasonably necessary for the relevant service.

3. How We Use Your Information

We may use your personal information to:

  • respond to enquiries;

  • administer bookings and payments;

  • provide guitar tuition, workshops, retreats and related services;

  • communicate important information about your booking;

  • organise accommodation, meals and other retreat arrangements;

  • accommodate dietary, allergy or accessibility requirements where reasonably possible;

  • contact an emergency contact where reasonably necessary;

  • maintain appropriate business and financial records;

  • deal with queries, complaints or disputes;

  • comply with our legal and regulatory obligations; and

  • send marketing communications where you have consented to receive them or where we are otherwise permitted to do so.

We will not use personal information for purposes that are incompatible with those for which it was collected.

4. Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

  • it is necessary to enter into or perform a contract with you;

  • it is necessary for our legitimate business interests, where those interests do not override your rights;

  • we have a legal obligation to process or retain the information; or

  • you have given us your consent.

Certain information, including some health, allergy or accessibility information, may be treated as special category personal data. Where applicable, we will only process this information where we have an appropriate lawful basis and condition for doing so.

5. Retreats, Accommodation and Third-Party Suppliers

Where you book a retreat or other event, it may be necessary for us to share limited information with third parties involved in providing your booking.

For Guitar Retreat France 2027, this may include Le Moulin des Étrebières, catering providers and other suppliers involved in providing accommodation, food or services during the retreat.

We will only share information that is reasonably necessary for them to provide the relevant service. For example, this may include your name, accommodation requirements or relevant dietary/allergy information.

Some suppliers may be located outside the United Kingdom, including in France. Where personal information is transferred internationally, we will handle it in accordance with applicable data protection requirements.

6. Payment Information

Payments may be processed through banks or third-party payment providers.

We do not intentionally retain complete payment-card details where payment is handled directly by a third-party payment provider.

Financial and transaction records may be retained where required for accounting, taxation or legal purposes.

7. Photography and Video

Photography and video may be taken during certain workshops, events and retreats.

Where identifiable photographs or video are intended to be used for advertising, social media, our website or other promotional purposes, we will seek appropriate consent.

You are not required to consent to promotional use of your image in order to attend Guitar Retreat France 2027.

Where you have given consent, you may contact us if you subsequently wish to withdraw that consent for future use. Withdrawal of consent does not necessarily affect material that was lawfully used before consent was withdrawn.

8. Marketing

We may occasionally contact you about guitar lessons, workshops, retreats or related services.

Where consent is required for marketing communications, we will ask for it separately.

You can unsubscribe from marketing emails or ask us to stop sending marketing communications at any time.

9. Cookies and Website Information

Our website is hosted using Squarespace.

Like most websites, it may use cookies and similar technologies to operate the website, understand how visitors use it and provide certain functionality.

Some third-party services used on the website may also place cookies or collect technical information in accordance with their own privacy policies.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

Different types of information may therefore be retained for different periods.

Information that is no longer required will be securely deleted or anonymised where appropriate.

11. How We Protect Your Information

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably require it for the operation of our services.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.

These may include the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete certain information;

  • restrict or object to certain uses of your information;

  • request transfer of certain information; and

  • withdraw consent where we rely on consent to process your information.

Not all rights apply in every circumstance.

To exercise any of these rights, please contact Tottman Group Ltd using the contact details provided on this website.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way in which we process personal information.

The latest version will be published on our website with the date it was last updated.